Frequently Asked Questions

Answers to your most commonly asked questions.

When are you open?

Our hours of operation are 9 am to 9 pm during the week (Mon-Fri) and 9 am to 3 pm on the weekend (Sat and Sun). We ask that you come in at least a half hour before closing time so that we have adequate time to see you.

Does Urgent Care schedule appointments?

West Coast Urgent Care does not schedule appointments. Patients are seen in the order they arrive.

What insurance do you take?

West Coast Urgent Care accepts most PPO insurance including: Anthem, Aetna, Blue Shield of California, Cigna, Health Net and more. We also participate with Medicare. We do not accept HMOs or MediCal.  Please consult your insurance prior to your visit to determine your coverage. Also, if you would like us to bill your insurance, please remember to bring your insurance card and personal identification.

What conditions can West Coast Urgent Care treat?

West Coat Urgent Care treats those everyday illnesses and injuries which require immediate attention but do not require a visit to the emergency room. This includes, but is not limited to, colds, flu, strep, pink eye, sprains and strains. West Coast Urgent Care also offers immunizations, school and sports physicals, on-site x-ray and lab services.

What age of patients does West Coast Urgent Care treat?

West Coast Urgent Care treats babies through senior citizens. If your baby is under four months of age, the best course of action is to go to the nearest hospital emergency room.

Will I be seen by a physician, physician assistant or nurse practitioner?

West Coast Urgent Care’s highly trained team of providers includes physicians, physician assistants and nurse practitioners. These expert and caring professionals will see that you receive the appropriate treatment. If you wish to see any particular provider, please call ahead.

Why choose Urgent Care instead of the Emergency Department?

For patients with non-emergent health conditions, West Coast Urgent Care is typically less expensive and quicker than a visit to the hospital emergency department. For many patients with insurance the cost of an urgent care visit is the same as a physician office visit.

Is payment required at the time of service?

Payment is expected at the time of your visit. For patients with insurance this is the co-pay as specified by your insurance plan. West Coast Urgent Care accepts cash, personal checks, Visa and MasterCard.

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